Are your frontline staff and partners trained
to be customer advocates?
Are they talking to one another
and truly empowered? 
Are they enriching and teaching the rest
of the organization?

Medium and large companies face a conundrum.  Operations, sales, customer support, and remote staff have deep expertise to get their jobs done.  But the organizations have grown so large they can't naturally coordinate and communicate across many locations and people. It's only gotten worse in today's difficult economy where companies have eliminated support services to focus on the core business.

Corporate Tribe supercharges Organizational Learning. Our Results focus unlocks the power and potential of your staff.  The unique program integrates group facilitation, coaching, consulting, and accountability to ensure your staff and partners are regularly talking, documenting what works and what doesn't work, and steadily improving operations and sales.

One example:

Company ABC is a national healthcare provider with 50 offices across the country.  Each office has a Program Director with Medical Director and 3-10 additional staff. Regional Managers direct 7-15 offices. Corporate staff is lean with only a President/CEO and Corporate Medical Director in senior management. The business is focused on quality healthcare delivery amid myriad governmental regulations.

THE PAIN: The recession has halted growth and impacted revenues.  Aside from an annual conference and operational calls, there is little interclinic communication and marketing.

THE TRIBE SOLUTION: The Tribe group process enables Program Directors to work together and share information to improve operations and collaborate on improving sales.  Best Marketing Practices are being developed by the group in conjunction with a Tribe marketing expert that directly improve the bottom line. Local managers have both the tools and communication to take full ownership of their offices and their success.

A typical Corporate Tribe Program includes:

• Action plan.  We work with company management and conduct research with staff to develop a project plan that encompasses work scope, timeline, goals and objectives, organizational commitment, resources, and enterprise sharing.

• Collaboration.  Regular company group meetings in person, via telephone, and/or web conference are a cornerstone of the Tribe.  The meetings review individual results, assess group progress, establish commitments, and facilitate interpersonal communications and work. Our structured format ensures the time invested is efficient and productive for all partes.

• Coaching.  Tribe leaders identify individual staff and managers who need additional business, professional, or personal help. We work with corporate management and HR and provide direct coaching to ensure team members are informed, motivated, and performing.

• Consulting.  Tribe leaders and other staff can provide direct guidance as needed to support group work in a variety of areas, such as strategy, marketing, sales, technology, finance, recruiting, and social media.

• Results.  The Tribe leader and staff track and guide individual and group assignments to ensure the group is steadily and effectively making progress toward its goals.

• Enterprise Sharing.  The Tribe collects and documents group input and results for Best Practices that can be shared with the entire corporate organization.  Enterprise tools such as private social networks, wikis, and videos may be used. Tribe staff develop and conduct training courses and conferences for knowledge transfer and hands-on learning.

Contact us to learn more!